Refund Policy
Refund information
We believe in transparency. Here's everything you need to know about refunds.
1. General policy
All payments made to Reelora are final. Due to the nature of cryptocurrency transactions (irreversible by design), we do not offer refunds by default.
2. Exceptions
Refunds may be considered in the following exceptional circumstances: (a) Technical failure on our part that prevents service delivery; (b) Duplicate payment due to a system error; (c) As required by applicable law.
Technical issues
If you experience a technical problem caused by Reelora that we cannot resolve within a reasonable timeframe, you may be eligible for a refund. Contact support with details.
3. How to request
If you believe you qualify for a refund, please email us at [email protected] with: your account email, transaction hash (TXID), reason for request, and any relevant screenshots.
Review process
We review each request individually. Decisions are made within 7 business days. If approved, the refund will be processed to the original cryptocurrency wallet.
Timeline
Refunds, when approved, are processed within 14 days. The actual time depends on the blockchain network.
4. Contact
Questions about refunds? Email us at [email protected]. We're happy to clarify our policy.